Privacy and Legal

General

This Privacy Policy explains how Oneworld Express Limited (hereinafter referred to as “One World”, “we”, “us”, “our”) may collect, use, store, disclose or otherwise process your personal data including personal data provided when using our website or any of the applications, and describes the rights you have with respect to your personal data. We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request . This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. When you send email or other communications to One World, we may retain those communications to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.

Cookie Policy

We use Cookies and other tracking mechanisms (collectively “Cookies”) on the platform in order to improve our services, for targeting of advertisements, and to better understand and improve our communications efforts. On your first visit to the website, you will be asked to accept that we place one or more Cookies on your device. Your continued use of the platform constitutes acceptance hereof. You can delete Cookies by following the instructions near the bottom of this page.

Access to Personal Data

Your personal data processed by us is only accessible by a limited list of recipients on a need-to-know basis or where required by law. Our policy does not apply to third-party websites where our online advertisements are displayed, nor to linked third-party websites which we do not operate or control. We never sell, trade or rent any Personal Data, for any purpose. We only share Personal Data with third parties in connection with the provision of the services to our users, such as sellers, business partners. This disclosure may be required for us to provide you access to our products/services, for fulfilment of your orders; for enhancing your experience; for providing feedback on products, to collect payments from you, to comply with our legal obligations, to conduct market research or surveys; to enforce our Terms of Use, to facilitate our marketing and advertising activities, to analyse data, for customer service assistance, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We do not disclose your personal information to third parties for their marketing and/or advertising purposes without your explicit consent.

Our Commitment to Data Security

We treat your Personal Data as we treat our own data – with great care. We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via e-mail, social media or telephone

Opt-out

If the User wishes to opt out of receiving non-essential (promotional, marketing-related) communications from us, after setting up an account, they may choose to do so by sending an email to india@oneworldexpress.com

Contacting Us

Any complaints, abuse, and concerns with regard to content or breach of the terms may be informed to the designated Grievance Officer as mentioned below in writing or through email:

Corporate Office:
OneWorld Express Limited
Address: Apollo industrial estate MIDC, Andheri East, Mumbai, 400093
Contact No: +91 85911 57100
Email: india@oneworldexpress.com

Changes to this Privacy Policy

One World may in its absolute discretion update this policy from time to time.